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We are here for you. You can find answers to most of the frequently asked questions: click a button below to choose the service role that best describes your situation. Our Varma Online Service can be used for handling many matters related to your customer relationship. In addition, we provide personal service both in chat (in Finnish) and by telephone. Please see all our contact information and service hours below on this page.

Check out frequently asked questions

Varma's contact details

Customer service

+358 10 192 100

TyEL and YEL insurance matters (Mon–Fri 8:00–16:00)

Pension and rehabilitation matters (Mon–Fri 9:00–15:00)

Prices of phone calls to Varma

Taking out insurance

+358 10 244 1010

Want to discuss taking out or transferring earnings-related pension insurance? Call us!

(Mon–Fri 8:00–16:00)

Request a quote from our sales

Exchange

+358 10 2440

(Mon–Fri 8:00–17:00)

Prices of phone calls to Varma

Send message

We want to ensure your information security, and we hope that when you send messages and attachments, you primarily use our Online Service.

Send a message by logging in Varma Online Service

If you do not have personal banking codes, for example, you can also send a secure email.

Use a secure email connection

Send email

firstname.familyname@varma.fi

In email addresses, the characters å and ä are replaced with the character a, and the character ö is replaced with the character o. Hyphens in names are not omitted.

When sending confidential messages, please primarily use the Varma Online Service.

Send us a message in Varma Online Service

Addresses

Visiting address:
Salmisaarenranta 11, Helsinki

Please note that we do not have a customer service point in our office. Read more about the accessibility of the premises.

Mailing address:
PO Box 1, 00098 VARMA

Occupational health-care’s attachments

Use secure email to send the rehabilitant’s or disability pension applicant’s Medical Statement B or a copy of the medical record securely. Enter your own email address as the sender and enter the rehabilitant’s or applicant’s personal identity code in the Subject field. Enter a space in the Message field, with no text. Please note that we will not reply to your message.

Send documents using secure email

Online invoices

Invoices to Varma should primarily be sent as online invoices. See more detailed instructions on sending online invoices.

Fax and Business ID

Fax:
+358 (0) 10 244 4752

Business ID:
0533297-9

Do you want to send messages to Varma?

We want to ensure your information security, and we hope that when you send messages and attachments, you primarily use our online service.

Send a message by logging in Varma Online Service

If you do not have personal banking codes, for example, you can also send a secure email.

  1. Begin by selecting a subject below.
  2. Enter your own email address as the sender. If you select the topic “Other matters”, also include the recipient’s email address. Press Continue.
  3. Enter the subject and your message. Include the required attachments. The permitted file formats are pdf, jpg, jpeg, jpe, tiff, tif, and png. Make sure that the text in the attachment is completely visible and legible. The file size may not exceed 2 GB.
  4. Press Send.

Select a subject:

YEL insurance for the self-employed
TyEL insurance for employees
Sending documents
Occupational health-care’s attachments
Accessibility
Other matters

Use secure email to send the rehabilitant’s or disability pension applicant’s Medical Statement B or a copy of the medical record securely. Enter your own email address as the sender and enter the rehabilitant’s or applicant’s personal identity code in the Subject field. Just put an empty space in the Message field, no text. Please note that we will not reply to your message.

Use secure email to send the Medical Statement B or a copy of the medical record securely

Prices of phone calls to Varma

The local network rate is charged for calls made from a landline connection. There is a fee for queuing.

Calls from mobile phone network subscriptions are charged based on the mobile phone rate. There is a fee for queuing.

Inquire with your operator as to whether the mobile phone rate is included in your package or charged separately.

Accessibility in Varma’s premises

The passenger drop-off point is located in front of the main entrance. On the left side of the main entrance, there is one wider parking space for longer-term parking, indicated with separate signs.

A separate accessible entrance, equipped with a wheelchair ramp and an automatic door, is located to the right of the main entrance. The lobby service personnel will open the door.

The visitor registration point is located in the entrance lobby, on the same floor as the accessible entrance. There are seats and accessible toilet in the lobby.

From the lobby, you can access the visitor meeting rooms with a spacious lift. The floor numbers on the lift buttons are elevated.

An induction loop is available in the auditorium but not in other meeting rooms at the moment. You can take a guide or service dog with you in the meeting rooms.

For further information about the accessibility of the premises, contact lobby services via the telephone exchange (tel. +358 (0)10 2440).

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