During the interruption, all online services for private customers will be disabled. The interruption will also affect the processing of pension and rehabilitation applications. If possible, you should take care of your pension matters before the service interruption. Read more about the service interruption.

Instructions for the duration of the service interruption

There will be a service interruption in Varma Online Service for private customers from Thursday 16 January 3 p.m. to Wednesday 29 January. We apologise for the inconvenience. On this page, we have compiled instructions for you on how to handle your pension matters during the service interruption.

The service interruption will have a broad impact on our services

There will be an interruption in our service.

  • It will no longer be possible to log in to Varma Online Service after 3 p.m. on Thursday 16 January. The service will close completely at 3:30 p.m.
  • Varma Online Service will be available again on Thursday 30 January.

During the interruption, all online services for private customers will be disabled. The interruption will not affect the self-employed person’s pension insurance or employer services. They can be used normally in the online service.

Take care of your matters in Varma Online Service well in advance before the interruption
  • If you are undergoing vocational rehabilitation, fill in the study notification and travel invoice immediately at the beginning of January.
  • If you send a message in Varma Online Service by 13 January, we will try to respond to it before the interruption begins. If you send the message after this, we will reply to it after the interruption.
  • Please report any changes to your account number and increases in the tax rate for your February pension in Varma Online Service by 12 noon on 14 January.
  • You can make pension estimates and fill in a pension or rehabilitation application in Varma Online Service by 3:30 p.m. on 16 January.

Decisions and appeal

All decisions made between 9 December 2024 and 31 January 2025 will be sent to vocational rehabilitation and pension applicants by post. They are also saved in the electronic archive for those who have chosen electronic customer service. The decisions in the electronic archive cannot be viewed during the service interruption.

During the service interruption, it will not be possible to make an appeal electronically in our online service. The decision is accompanied by appeal instructions with more detailed information on how to lodge an appeal.

Read on the Appeal page how to submit the appeal documents during the service interruption.

Pensioner’s matters during the service interruption

You can manage your pension matters in Varma Online Service until January 16th at 3 p.m.

If you wish to increase your tax rate for pension payable on 3 February, please notify us of the increase by 12 noon on 14 January 2025 at the latest so that it can be taken into account in the payment of the pension for February. You can increase your tax rate in Varma Online Service or order a new tax card from the tax authorities.

During the service interruption when Varma Online Service is unavailable, you can order a new tax card for your pension from the tax authorities if you want to make changes to your tax rate. Tax cards received by Varma during the service interruption will be taken into account in the pension payable from 3 March. If too much tax has been withheld from the February pension, we will refund the excess tax as soon as possible after the end of the service interruption.

Log in to MyTax to order a tax card

If you want to change the account number to which the pension will be paid on 3 February 2025, please change the account number in Varma Online Service by 12 noon on 14 January 2025 at the latest.

During the service interruption, you can submit a signed notification of the change of account number by secure e-mail. You can take a picture of the notification and send it via secure e-mail.

This is how to send a secure e-mail.

If your matter is not urgent, wait until the interruption ends and you will be able to print out your pension certificate from Varma Online Service. You can get the certificates in Finnish, Swedish and English from the online service.

If you urgently need a pension certificate for a bank or Kela, for example, you can request it on normal business days from 9 a.m. to 3 p.m. at +358 10 192 068. Please note that we will send the certificate to you by post.

If you order an employee pension card by phone, you will receive it in approximately 4 weeks delivered to your home. When our online service opens on 30 January, you will receive your employee pension card in PDF format or you can order a new employee pension card from the online service.

If you are retired, you can see the next pension payment date in the payment date calendar.

During the service interruption, you can see your earnings limit in your pension decision or call +358 10 192 100 and ask about your earnings limit by phone.

Documents in the electronic archive cannot be viewed during the service interruption.

Our customers who receive a pension or rehabilitation decision between 9 December 2024 and 31 January 2025 will also receive the decisions by post. Even if you have opted for online service, you will also receive your decision by post. The decision will also be stored in an electronic archive, which will be available to you again after the service interruption.

If the pensioner dies during the service interruption, you can notify Varma of the death by telephone. Our telephone service is available on normal business days from 9 a.m. to 3 p.m. at +358 10 192 100.

Would you like to check your earnings-related pension record or make an estimate of your future pension?

You can view your earnings-related pension record and estimate your future pension in Varma Online Service until January 16th at 3 p.m.

You will see your earnings-related pension statement immediately in Varma Online Service when our online service opens on 30 January. Please contact our customer service if your matter is urgent. Our customer service is available at +358 10 192 100 on normal business days from 9 a.m. to 3 p.m.

You will receive an estimate of the amount of your pension from Varma Online Service when our online service opens on 30 January. Please contact our customer service if your matter is urgent. Our customer service is available at +358 10 192 100 on normal business days from 9 a.m. to 3 p.m.

Vocational rehabilitation

If you have already received a decision on your right to vocational rehabilitation, you can contact your rehabilitation specialist directly by phone. If you do not know your rehabilitation specialist’s number, you can call our telephone service, which is available on normal business days from 9 a.m. to 3 p.m. at +358 10 192 100.

You can fill in the study notification and apply for reimbursement of rehabilitation expenses at the beginning of January. Our processing may be congested, so please be prepared for a longer than normal processing time.

Unfortunately, you cannot apply for reimbursement of rehabilitation expenses during the service interruption, i.e. you cannot make a travel invoice or fill in a study notification. Wait until the service interruption ends and apply for reimbursement of expenses after that.