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Legislation on automated decision-making took effect in 2023. The legislation allows automated decision-making on administrative matters in so far as making a decision on the matter in question does not require case-specific consideration or when the processor of the matter has assessed the factors requiring case-specific consideration.
Varma uses the automated decision-making procedure to issues decisions on old-age pension applications and applications for partial old-age pension that comply with the Employees Pensions Act (TyEL) and the Self-employed Persons Pensions Act (YEL), and on YEL-compliant insurance matters. The conditions applied in the automated decision-making procedure are based on law. According to Varma’s assessment, the decisions issued through the automated decision-making procedure do not require case-specific consideration.
Additionally, a condition for automated decision-making is that the applicant can, in all respects, demand a rectification of the decision. Appeal Instructions are attached to the decision. Decisions issued through the automated procedure will mention that the decision was made by means of automation. In addition, the decision includes a web address that explains Varma’s automated decision-making process.
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We will use the feedback we receive to develop our services. Please note, however, that we do not respond to messages sent using this form. If you have a matter related to your customer account, you can take care of it in the Varma Online Service or by contacting our customer service 010 192 100.