Posti's strike will cause delays in mail delivery – you can take care of your insurance and pension matters using Varma's online service

Varma's customers should note that mail being sent from Varma and arriving to Varma will not be delivered at all or will be delayed. The strike will not affect Varma's online services, so Varma's customers will be able to take care of their insurance and pension matters through these channels as usual.

Employers and entrepreneurs

The postal strike may cause delays in delivering paper TyEL Employees' pension insurance invoices and YEL Insurance for the self-employed invoices to the customer.

During the strike you can easily take care of your insurance matters using our eServices at varma.fi/en. If you do not have an account with the service, please contact our customer service by telephone.

We will not charge default interest on paper invoices that are not being delivered to our customers in time due to the strike.

• Invoices with a due a date in November have already been delivered to customers. The invoice can be paid normally.
• You can print out a payment certificate and send us messages using a secure email connection.
• If you are expecting an urgent YEL insurance decision, please contact our customer service. Decisions can be sent as an attachment in our eServices or, if necessary, via secure email.
• The strike will not affect the sending of e-invoices or online invoices.

• You can print out a payment certificate and send us messages using a secure email connection.
• If you have not received your invoice due to the strike, please visit our eServices to check the invoices issued to your company and, if necessary, print out and pay the invoices. You can print out TyEL insurance invoices and check the payment information of TyEL invoices in our eServices.
• The strike will not affect the sending of e-invoices or online invoices.

Private customers

Pensions will be paid normally and the strike will not affect Varma’s online service.

You can easily take care of your pension and rehabilitation matters by logging in to Varma’s eServices. In the service, you can, for example:

• apply for a pension
• view information on pensions and benefits paid
• view your decisions and documents.  You'll also get an SMS alert about your electronic pension decision and other documents when you enable electronic documents in our eServices on the page Changing your personal details.
• send us the messages and attachments we need to process your pensions application.

Pension applications completed at Kela's office can be forwarded to Varma despite the strike.

You can appeal your pension decision using our eServices. Due to the strike, the appeal should indicate when you have received the decision.